1. Professionalism & Client Care 

We greet every client warmly, listen to their needs, and provide services with care, skill, and respect. Our goal is to ensure clients feel comfortable, valued, and confident in our care.

 

2. Hygiene & Sanitation 

We strictly follow state board and health regulations for cleaning, disinfecting, and storing tools, linens, and equipment. We wash our hands before and after each service and maintain a clean, organized workspace. 

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3. Integrity & Honesty 

We give honest recommendations, never mislead clients about products or services, and only provide treatments we are trained and licensed to perform. 

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4. Compliance with Laws & Licensing 

We maintain current licenses and certifications, follow all relevant state board rules, and perform services only within our scope of practice. 

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5. Respect & Inclusion 

We treat clients, coworkers, and partners with dignity, kindness, and fairness—regardless of age, gender, race, religion, ability, or background. Harassment, gossip, and discrimination are not tolerated. 

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6. Confidentiality 

We respect client privacy. Personal information and details shared during services remain confidential and are never discussed outside the workplace. 

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7. Professional Image 

We maintain a neat, clean, and appropriate appearance that reflects the salon/spa’s brand.  

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8. Use of Company Resources 

We use salon tools, products, and property responsibly, and only for approved business purposes. 

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9. Conflict of Interest 

We avoid situations that could conflict with the salon’s best interests.

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10. Reporting Concerns 

We promptly report unsafe conditions, policy violations, or unethical behavior to management without fear of retaliation.

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We are committed to excellence, professionalism, and the highest standards in our craft.